Yuzawa Grand Hotel

The food at breakfast and dinner was varied and exceptional. All of the dishes I tried I liked , and they had a nice variety of western and Japanese. The room we had was huge and very comfortable. The onsen facilities were excellent, and very well kept. We are skiers and this hotel was very well setup for skiers. They have locker rooms for storage as well as changing, and on checkout day you can leave all your luggage , go ski, come back and change and then leave. But what makes this hotel a standout is the staff. I speak limited Japanese but had no issues communicating with the staff either speaking directly to them or using google translate. They are kind, patient and will do anything to help you. On checkout day, we went skiing and came back at 11:30 and needed to use the courier service taqubin which is conveniently located inside the hotel gift shop. However, we failed to notice beforehand that the shop takes a close break from 11:30 until 3:30 and our train leaves at 3;15. We were very stressed but the lady who runs the store and handles the courier said no problem, she would stay open just for us and give us time to change out of our ski clothes ,repack our ski gear and come back. It took us longer than we thought to repack and change because we had some trouble locating the ski bag as it was behind the counter in long storage. It didn’t matter, she still waited and when we finally finished she patiently helped us with the forms and everything was handled . When we left again for the station we had some time to wait so we purchased some small sweets and went back to give them to the staff as a thank you for all their exceptional efforts and help with our stay . They seemed genuinely surprised and happy and then walked out to wave us goodbye! How nice and a great happy surprise for us! We cannot recommend this hotel enough and we will be back someday.

Excellent location, up a slight hill across from Echigo-Yuzawa station. They will pick you up, free of cost so you don’t have to lug your suitcases up the hill. Onsen (indoor/outdoor/private) were great. Breakfast & Dinner buffet somewhat pricey but with so many choices!!! We really enjoyed the make your own shabu-shabu , sushi station and the kids enjoyed the cheese and chocolate fondue stations. It was a mere 10minute walk to Yuzawa Kogen where we took snowboarding lessons, or you could catch the free shuttle bus (stop was right down the hill from the hotel). Staff always greeted us with a warm smile and made us feel welcome. We were a family of 5 (with three kids) and the Japanese -style family room had a very nice mountain view with the main room fitting 3 futons and the small bedroom with the remaining 2. We opted to forgo daily room cleaning but the housekeeping staff replenished our towels, yukatas and amenities daily. If visiting Yuzawa we would definitely stay again!

Location and views are very nice. Staff is great and very helpful. Building and furnishings are older but very well kept in great condition. Very close to JR station, as well as a number of attractions, restaurants, and ski resorts in Yuzawa. I would definitely stay here again in the future.

What I like most are the staff. They always serve with a smile, greeting us at the entrance of the hotel. When my room light didn't work, they came to check almost immediately.( actually it was working, we didn't know how operate it). We got the tourist information office to call the hotel to send a free shuttle to pick us up, and it arrived in 2min. The buffet breakfast and dinner had a huge variety which we enjoyed very much. Although the room shows signs of age, it was well maintained and spacious. The view of the mountains from my balcony was amazing. Onsen was great. Oh yes, there is a cosy and rustic cafe, Hatago Issen, just opposite Yusawa station. Great for coffee and cafes/ pudding. 7 Eleven is just next to the station along the road. This hotel is great value for money.

The hotel close to the ski resort. I like the onsen both indoor and outdoor. The staffs are very helpful and good service-mind especially the restaurant staff who greeting us every dinner. Room is quite old but clean. Recommend skiers rent the suit and ski equipment in the shop in front of the hotel are cheaper than the ski resort. The owner and the staff are so helpful drive us to the ski resort.