Yuzawa Grand Hotel

The food at breakfast and dinner was varied and exceptional. All of the dishes I tried I liked , and they had a nice variety of western and Japanese. The room we had was huge and very comfortable. The onsen facilities were excellent, and very well kept. We are skiers and this hotel was very well setup for skiers. They have locker rooms for storage as well as changing, and on checkout day you can leave all your luggage , go ski, come back and change and then leave. But what makes this hotel a standout is the staff. I speak limited Japanese but had no issues communicating with the staff either speaking directly to them or using google translate. They are kind, patient and will do anything to help you. On checkout day, we went skiing and came back at 11:30 and needed to use the courier service taqubin which is conveniently located inside the hotel gift shop. However, we failed to notice beforehand that the shop takes a close break from 11:30 until 3:30 and our train leaves at 3;15. We were very stressed but the lady who runs the store and handles the courier said no problem, she would stay open just for us and give us time to change out of our ski clothes ,repack our ski gear and come back. It took us longer than we thought to repack and change because we had some trouble locating the ski bag as it was behind the counter in long storage. It didn’t matter, she still waited and when we finally finished she patiently helped us with the forms and everything was handled . When we left again for the station we had some time to wait so we purchased some small sweets and went back to give them to the staff as a thank you for all their exceptional efforts and help with our stay . They seemed genuinely surprised and happy and then walked out to wave us goodbye! How nice and a great happy surprise for us! We cannot recommend this hotel enough and we will be back someday.

Staff were very friendly and helpful. Very near Echigo-Yuzawa train station, but on uphill, so when it snows/icy, can be slippery. Can contact hotel for shuttle to/fro hotel-train station. Loved the view from the room. Room was well-heated, just need to open the sliding doors abit for cool air if it gets too warm. Liked that the room had a full functional ensuite toilet and bathtub, even though the hotel had public baths too (indoor, outdoor and sauna). We tried the massage and private baths too (additional charge). They would also provide us a different local snack in the room every day to try. Hotel also had a mini convenience/souvenir shop and the Yamato, which was very convenient for luggage forwarding service.

As usual, breakfast was good. But buffet dinner was just fabulous. We miss it so much the day we have to move to another hotel because this hotel was fully booked. This is our go-to hotel every time we visit Echigo Yuzawa for a ski holiday. It has nice onsen too. The location is great. You can see the hotel from the West Exit of the train station. However, it is up on a slope and it will be more convenient to call the hotel for a pick up so you do not need to drag your luggage there.

Fantastic location just across from the JR Echigo Yuzawa station. Hotel is a little old, but the Japanese rooms are very well maintained, and the corridors have been renovated. The buffet breakfast and dinner has a very wide variety, but more importantly, of high quality! The onsen has 3 hot pools, one cold pool and a sauna. The staff is friendly and helpful. Free use of coin lockers

This is the second time I stayed at Yuzawa Grand. It is just a short walk to Echigo Yuzawa Station and the main street where the food and ski rental shops are located. You can see the hotel from the West Exit. However, it is up on a slope, so it is better for you to call the hotel to send transport to fetch you during winter period. It has open air onsen for both men and women unlike some hotels which have to alternate between men and women. Breakfast spread is very food and that is important especially if you are staying there for more than 3 days. The room size is big and can sleep up to 4 persons.